Business Phone Systems

UCaaS vs VoIP: What Meets Your Business Needs?

Since the debut of the Covid pandemic, today’s business world is more dependent on communication and connectivity than ever before with companies continuing to move toward fully remote or hybrid employees, plain old telephone service (POTS) simply doesn’t work anymore. With approximately 60% of today’s workforce working remotely, businesses are searching for communication solutions such …

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What are some different types of call centers?

For any business that wants to look professional in front of its hardest critics and customers, one key aspect should always be having a call center handle them efficiently and effectively. You can do this simply by implementing the best call center business VoIP solutions into your business communications infrastructure. Call center phone systems are …

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call center VoIP solutions

How Many Phone Lines Does Your Business Need?

As a business owner, you may be wondering how many phone lines your business needs while trying to be aware of the costs. Business VoIP phone service is replacing traditional phone systems more and more each day as business owners are seeing the cost savings in their quarterly reports and are glad they made the …

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call center phone solutions

Best Practices and Tools for VoIP Call Monitoring Performance

While many businesses today are using advanced VoIP call center solutions, several are still stuck in the dark ages with Public Switched Telephone Networks (PSTN). During the introduction of landline telephones, they evolved over the years and became a mainstream technology but nowadays, they are almost becoming obsolete. Statistics have shown that VoIP call recording …

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RTP and VoIP

How Does RTP Work in VoIP?

To better understand how the acronym RTP works in VoIP, we need to understand what the standardized 1996 Real-Time Transfer Protocol means. RTP provides the transmission of video and audio in real-time. RTP also offers end-to-end transport abilities for real-time applications on unicast or multicast network services. VoIP phones for SIP trunking and RTP are …

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Best VoIP for Lawyers

Best VoIP for Lawyers and Law Firms 2022

One of the biggest benefits of business VoIP phones for lawyers is the freedom of making and placing important client phone calls from any location and not being tied to the office phone systems like traditional landline service is known for. With the best VoIP for lawyers, you never have to worry about missing critical …

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International VoIP Calls Providers

Best VoIP Services for International Calls in 2022

VoIP technology or Voice Over Internet Protocol is a modern technology where telephone calls are made on the internet instead of landline networks called the Public Switched Telephone Network (PSTN). International VoIP calls providers can use the same landline dialing format as international dialing prefixes. Depending on the best-rated VoIP services for business customers use, …

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Call Center Software for Debt Collection Agencies

Debt collection agencies probably have to do the hardest job in the world. Although they are thought to just ask for money from people, the fact is that collecting money from any person is not an easy job. Their job can be made easier by using a system that supports their processes. The processes involved …

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5 Important Questions to Ask a Small Business Telephone System Provider

In today’s digital world, customers still prefer talking on the phone with real humans while reaching out to customer service. The familiarity and immediacy of a phone support system help to build trust between the customer service agent of a business and the customer. This is why small businesses need a reliable phone system provider. …

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