Call Center VoIP

What is IVR?

So, what is IVR? IVR is known as interactive voice response and is an automated telephony system that allows business employees and customers to interact with each other through touch-tone dialing or voice commands. The best IVR systems provide basic interactions for users without the need for a human operator. With an IVR system, you …

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What are some different types of call centers?

For any business that wants to look professional in front of its hardest critics and customers, one key aspect should always be having a call center handle them efficiently and effectively. You can do this simply by implementing the best call center business VoIP solutions into your business communications infrastructure. Call center phone systems are …

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call center phone solutions

Best Practices and Tools for VoIP Call Monitoring Performance

While many businesses today are using advanced VoIP call center solutions, several are still stuck in the dark ages with Public Switched Telephone Networks (PSTN). During the introduction of landline telephones, they evolved over the years and became a mainstream technology but nowadays, they are almost becoming obsolete. Statistics have shown that VoIP call recording …

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Call Center Software for Debt Collection Agencies

Debt collection agencies probably have to do the hardest job in the world. Although they are thought to just ask for money from people, the fact is that collecting money from any person is not an easy job. Their job can be made easier by using a system that supports their processes. The processes involved …

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Call Center Business VoIP Solutions

Business VoIP solutions are very different from home using VoIP solutions. At the enterprise level, efficiency is expected from every end. Those using the system to make calls and receive calls expect smooth interaction with the system. At the commercial level, additional and customized features are necessary. Business call center management systems should be flexible, …

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