VoIP Technology

call center phone solutions

Best Practices and Tools for VoIP Call Monitoring Performance

While many businesses today are using advanced VoIP call center solutions, several are still stuck in the dark ages with Public Switched Telephone Networks (PSTN). During the introduction of landline telephones, they evolved over the years and became a mainstream technology but nowadays, they are almost becoming obsolete. Statistics have shown that VoIP call recording …

Best Practices and Tools for VoIP Call Monitoring Performance Read More »

IT department

What Your IT Department Needs to Know Before Choosing a VoIP Service?

As a business owner, whenever you are considering an upgrade in your infrastructure and IT department, enterprise VoIP reviews for large-scale companies and a VoIP business review for small to midsize businesses are paramount as well as understanding the advantages and features of the VoIP service provider. There are many advantages of changing your conventional …

What Your IT Department Needs to Know Before Choosing a VoIP Service? Read More »

Cloud-Based Phone Systems: A Guide

The term cloud computing is currently being used by virtually every tech expert out there. Those in the business world are constantly being told to migrate to cloud-based technology. More specifically, there is a rush to migrate businesses from landline to cloud-based. But what exactly does it mean? Cloud-based phone systems simply facilitate communication over …

Cloud-Based Phone Systems: A Guide Read More »

VoIP ProTip: Call Parking

As VoIP advances in features, it becomes even more easy and interesting to use. Statistically, most VoIP users barely use 50% of the features available. There are many beautiful features that VoIP users may want to utilize. One of the top features that are rarely utilized is call-parking. Traditional call lines had what is known …

VoIP ProTip: Call Parking Read More »

How to Avoid VoIP Security Risks?

VoIP has been developing at a tremendous rate. Over the past few years, businesses and other organizations have shifted rapidly from landline to Voice Over Internet Protocol. While this development is welcomed, questions abound about VoIP’s security threats. When VoIP was first launched, critics argued that it lacked the proper security credentials to be used …

How to Avoid VoIP Security Risks? Read More »

Benefits of VoIP Conference Calls for Your Business

Voice Over Internet Protocol (VoIP) technology has been widely accepted by the business community since its inception. The technology has gone viral, with all the leading tech firms shifting from traditional communication solutions to VoIP. The rush to adopt business VoIP solutions just goes to show that the technology is not only beneficial but also …

Benefits of VoIP Conference Calls for Your Business Read More »

online conference call meetings

Helpful Tips for Online Conference Call Meetings

Online conference calls have become the order of the day, with more people preferring to work remotely. Most institutions, including SMBs, were forced to implement work-from-home programs at the peak of the COVID-19 pandemic. As a result, online call conferencing has become a necessity. With a vast list of web conferencing software, there are many …

Helpful Tips for Online Conference Call Meetings Read More »

person making VoIP phone call

What is a Virtual VoIP Phone Extension?

Internet protocol calls have brought about a better, convenient, and cheaper communications solution for businesses. Small and Medium Businesses (SMBs) can now compete on the same wavelength as large corporations in terms of communication solutions due to the low rates provided. A VoIP phone extension is a new feature of virtual communications where a virtual …

What is a Virtual VoIP Phone Extension? Read More »

Business woman working on laptop and talking on VoIP phone while sitting on table in creative office.

VoIP vs Landlines: Which Phone System Is Right for Your Business?

Landlines have been around for decades. Suddenly, VoIP emerges from nowhere and landlines become the condemned phone system. While landlines have their shortcomings, they surely must also have some positives. Landlines and VoIPs are the commonly used phone systems for business. They offer different features since they belong to different generations. Nonetheless, there are still …

VoIP vs Landlines: Which Phone System Is Right for Your Business? Read More »