In the modern age of smartphones, call recording is not a big problem. Most smartphones come with simple call recording apps that can be utilized at any time. The complication comes at the organizational level, where multiple phone calls have to be made. Traditional PSTN lines require complex infrastructure for call recording.
Call centers and organizations that need to record calls have been forced to turn to VoIP calls due to the possibility and ease of recording calls. Traditionally, it was only police stations and large call centers that could effectively record calls. With internet-based calls, VoIP now offers an option that even small companies can use well.
Even so, the possibilities of call recording vary depending on the infrastructure available and the legalities in a certain jurisdiction. Keep on reading to learn more about VoIP call recording.
What is VoIP Call Recording?
VoIP call recording simply refers to capturing the information in a conversation. Call recording enables a person to capture the details of a conversation since the audio recording can be used as a reference allowing for several times audio listening.
With VoIP systems, call recording is as simple as pressing the record button. Once the recording is allowed, the conversation from both ends will be captured with utmost clarity.
Can You Record VoIP Calls?
Yes and no, there are situations where VoIP calls can be recorded without a problem but in some situations, it may not be possible. In technical terms, all VoIP systems have some form of call recording function. This means that the system can actually capture voice during calls.
On the other hand, voice calls recording might not be legal. Different countries have varied laws regarding call recordings. If a voice recording is illegal in a country, calls must not be recorded except under special situations. In terms of a business, some clients may not be happy with being recorded and may lead to legal wars.
Why Record VoIP Calls?
Call recording is rarely necessary for normal everyday calls. Most people do not have to record their calls since they can capture the information needed through direct conversation. On the other hand, professionals may have a need to record calls. Call recording becomes necessary in situations where key information needs to be captured.
For instance, call recordings are important during interviews and in situations where accurate data such as financial information must be recorded accurately.
How are VoIP Calls Recorded?
There are two types of call recording: passive and active recordings. Passive recording is where packet sniffing tools are used to capture packets of data. The active recording is a situation where the vendor’s software is used as part of the conversation by listening in. Either way, most VoIP vendors provide some form of call recording.
What is the Right Voice Recording Procedure?
Voice recording on all VoIP systems is not complicated. Once a call is being made or after a call is received, simply press the record call button to start listening to the conversation. Besides the start recording button, there are other functions that the same button can perform.
Functions of the call recording button:
- Pause/Resume Call Recording: To pause or resume a call recording, the same button can be used. All call recording systems allow some form of pausing and resuming the call. This way, the user is in control of the information to be recorded and the information that is not necessary to record.
- Call Recording from Softphone App: The beauty of VoIP business phone systems is that they can be used on phones and desktops. With all types of modern smartphones, it is common for organizations to use the softphone app option. Most softphone apps have a call recording button.
With so many benefits and options for call recording, the VoIP system allows for recording even on smartphones. This makes it possible to record calls at convenience.
Automatic vs Manual Recording
VoIP recording systems allow for automatic and manual recordings. The two options have their benefits and disadvantages. With automatic recording, the system can be set in such a way that it automatically records all calls that are made and received. The downside of automatic recording is that too much storage is needed.
On the other hand, manual recording only starts once the “record call” button is pressed. The downside of manual recording is that if the recording cannot start unless the “record call” button is pressed. This often means that if you forget to press the button, vital data may not be recorded.
Possibilities of Recording are Endless
Call recording has various benefits. Although it might be illegal in some jurisdictions, where recording is legal VoIP apps offer the best solutions. Choose the best VoIP apps and use them for the ideal features.